Frequently Asked Questions
Booking a photographer is a new experience for many people, but don’t worry, I’m a very friendly chap and happy to answer all your questions, whether photography- or movie-related! If I haven’t answered yours here feel free to get in touch at the bottom of the page or from my Contact page, where you can ask me anything and I’ll be happy to help.
Are you the photographer we’ll get on the day?
Yep, it’s all me! Here at OBP I’m the phone-answerer, email-replier, photographer, editor, website designer, IT-help-desker, accounts department, HR department, office manager, office joker, coffee maker, cleaner, and general dogsbody, all rolled into one friendly Scottish package. Wouldn’t have it any other way!
What are your rates?
Every job is different but you can find example prices on my speciality pages, and for a personal quote just get in touch and tell me a bit about you and your plans.
How many photos are in our gallery and album?
For weddings, birthdays and other events I generally deliver around 40-60 finished photos per hour of shooting, but it can vary depending on your plans and how many guests are coming. For a family or couples lifestyle shoot there’s usually 25-50 images in total, depending on how long we spend together and how many people are on the shoot with us.
For your album I usually design with five photos per spread in a wedding or birthday album, and four per spread in a portrait book. Some pages will have a few more images than others, and sometimes I’ll use a single gorgeous image across a double-page spread. Every story and every album is different!
Can we meet you before our wedding?
Yes, I’d love to! I like to get together with my wedding couples in person over a coffee or something stronger so we can get to know each other and you can tell me all about how you met, who proposed, who has the best party trick, and ask any questions you might have. For short wedding bookings of two or three hours, or if you’re based outside of London, I’m happy to have the meeting by phone or Skype. For a private event or family shoot I don’t need to meet up in person but I’m always happy to have a chat on the phone to find out more about you and to answer any of your questions.
Who shot first, Han or Greedo?
Han shot first! Because he’s a scoundrel and a ruffian, he likes to avoid Imperial entanglements, and he doesn’t have time to humour Jabba The Hutt’s bounty hunters. And no amount of ill-advised digital jiggery-pokery will change that, George! ;)
How do we book and pay?
I’ll send you my Booking Form and ask for a non-refundable booking fee to reserve the date, which varies depending on the type of shoot. For weddings the balance is payable any time up to 28 days before the wedding date. For other events like birthdays or Christmas parties the balance is usually payable by the event date.
Payment is via bank transfer. I don’t charge VAT, and I don’t currently take credit cards for bookings, although you can use them to purchase prints directly from your gallery via Paypal.
Will you need something to eat and drink?
For bookings longer than three hours I’d appreciate some light refreshments and sustenance, thank you! For bookings longer than six hours I do ask for a meal to be provided as it’s hungry work making photographs. For a wedding it’s nice to sit with or near your guests so that I don’t miss any moments that might occur between courses, but I won’t shoot much during the courses as nobody wants photos of themselves eating! At corporate events I’m happy to eat with other vendor staff behind the scenes.
How do you process images?
I select all the best images that tell your story, then I process mainly in colour with some black-and-whites if it really suits the image. If you’d like any special edits, such as preparing custom versions for specialist printing, reprocessing coloured images into B&W or vice versa, I may need to charge additional processing time at an hourly rate.
I should add that I don’t do ‘air-brushing’ style retouching, such as whitening teeth and eyes or slimming people down, as I prefer to capture the reality rather than fake something!
Can you get a photo of all our guests?
I try to capture as many of your guests as I can, but if I spend too long working through a list of guests I’ll miss all the good stuff so to be on the safe side I don’t guarantee a photo of everyone. If there’s some very special people coming please point them out when they arrive and I’ll keep an eye out for them. But the easiest way to make sure you get a photo with your favourite people is to ask me for one during the event, I’m always happy to oblige!
When are the photos ready?
Wedding galleries are usually ready around four to six weeks after the big day. For private and family events your gallery will usually be online around a week later, and family and couples lifestyle galleries are usually ready to view in around two weeks.
If you can’t feed your mogwai after midnight, when is it safe to feed them again?
I’ve given this a lot of thought over the years and came to the conclusion that 5am would be reasonable but 6am would be safer. Although I’ve no idea what the rules are during Daylight Savings Time or if you take your mogwai to a completely different time zone, or how a mogwai even knows what time it is if it can’t see a clock. There is a chance I’m overthinking this, however.
How can our family and friends order prints?
Everyone you share your private gallery with will be able to view all your finished photos and order their own favourites as gorgeous professional prints in Lustre and Gloss finish, direct from the gallery itself.
Do you offer photobooths or on-site printing?
I don’t offer these services myself but I’ve worked with some great photobooth companies all over London that I’d be happy to put you in touch with, and of course all my photos will be available for your guests to order direct from the gallery just a few days after the event.
What’s your cancellation policy?
Full cancellation terms are outlined in the contract we’ll sign when booking, but in short: if you need to cancel I retain any deposit or retainer paid as a minimum, and depending when you cancel the full fee may be due. If I need to cancel, for example due to sudden illness or injury, my liability is limited to a full refund of all money paid. I’ll let you know as soon as possible so you have time to make alternative arrangements, and if possible I’ll try to suggest some suitable replacement photographers.
Cancellation by email is fine but if you don’t get a reply from me to confirm please give me a call on the phone – sometimes texts, emails or voicemails get lost in the digital ether!