Frequently Asked Questions
Booking a photographer is a new experience for most people, but don’t worry, I’m a very friendly chap and happy to answer all your questions. If I haven’t answered yours here feel free to get in touch at the bottom of the page or from my Contact page, where you can ask me anything!
Are you the photographer we’ll get on the day?
Yep, it’s all me. When you get in touch it’ll me that replies; it’ll be me that photographs your family, wedding or event; and I process each photograph individually myself.
What are your rates?
You can find guide rates on my photography pages, and for a personal quote just get in touch and tell me a bit about you and your plans. Most packages include photography, travel time and expenses within London Zones 1-4, all the editing and processing time, and a private gallery website to view your images or place an order. Then depending on the kind of shoot you’re booking I’ll have additional options you can add to your package, including albums, prints and digitals.
How many photos will be in our gallery?
It varies, but for a full day wedding I generally deliver around 500-600 finished photos. For a family or couples lifestyle shoot there’s usually 25-50 images, depending on how long we spend together and how many people are on the shoot with us.
How many photos will be in our album?
A 50-page wedding album is perfect for up to 120 photos. Some pages will have a few more images than others, and sometimes I’ll use a single gorgeous image across a double-page spread. Every story and every album is different.
Can we have a chat with you before our wedding?
Yes, I’d love to! I like to get together with my wedding couples in person over a coffee or something stronger so we can get to know each other and you can tell me all about how you met, who proposed, who has the craziest party trick, and ask any questions. For short wedding bookings of two or three hours, or if you’re based outside of London, I’m happy to have the meeting by phone or Skype. For a private event or family shoot I don’t need to meet up in person but I’m always happy to have a chat on the phone to find out more about you and to answer any of your questions.
How do we book and pay?
I’ll send you my Booking Form and ask for a non-refundable booking fee to reserve the date, which varies depending on the type of shoot. For weddings the balance is payable any time up to 28 days before the wedding date. For events the balance is payable on or before the event date for private clients, and within 30 days for corporate clients.
Payment is via bank transfer. I don’t charge VAT, and I don’t currently take credit cards for bookings, although you can use them to purchase prints directly from your gallery via Paypal.
Should we provide a meal for you?
For bookings longer than three hours I’d appreciate some light refreshments and sustenance, thank you! For bookings longer than six hours I do ask for a meal to be provided as it’s hungry work making photographs. For a wedding it’s nice to sit with or near your guests so that I don’t miss any moments that might occur between courses, but nobody wants photos of themselves eating! At corporate events I’m happy to eat with other vendor staff behind the scenes.
How do you process images? Can we request edits?
I select all the best images that tell your story, then I process mainly in colour, without too many heavy Instagram-style effects as I think that can make your photographs look dated very quickly. I often include some black-and-whites if it really suits the image, so you’ll have aood mix. If you’d like to request any special edits, such as preparing custom versions for specialist printing, or reprocessing coloured images into B&W or vice versa, I may need to charge additional processing time at an hourly rate.
I should add that I don’t do ‘air-brushing’ style retouching, such as whitening teeth and eyes or slimming people down, as I prefer to capture the reality rather than fake something.
Will we have a photo of everyone attending our wedding or event?
As a documentary photographer I’m always looking for natural moments rather than ticking off names on a list, and so I can’t guarantee a perfect shot of every guest, especially when there’s many dozens of guests. The best way to ensure you get a photo with your favourite people is to grab me during the event as I pass by, I’m always happy to oblige!
When do we get to see the photos?
Wedding Photofilms and galleries are usually online around four to six weeks after the big day, then you’ll receive a matching boxed USB with your fine art book.
For private and family events your gallery will usually be online around ten to fourteen days later. You’ll be able to order prints and select favourites for an album straight away, and your archive will be ready to download a couple of weeks later.
Family and couple documentary lifestyle shoots are ready to view in around two weeks and then we’ll make a date for me to visit you at home and help you choose the best for your album or frames. Alternatively, a proofing gallery will be available for two weeks to make your selection from.
How can our family and friends order prints?
Everyone you share your private gallery with will be able to view all your finished photos and order their own favourites as gorgeous professional prints in Lustre, Gloss or Metallic direct from the gallery itself.
Are there extras not included in the price?
For destination weddings and bookings outside London Zone 4 all travel, accommodation and sustenance expenses are paid by you at cost. There’s also a surcharge after 11:30pm to cover safe travel home via taxi – I’m a strapping tall guy but at night I don’t like to take any chances with your photos. Other available extras include prints, albums, wall art and additional USB drives. It should always be clear what’s included in your collection, but if you’re unsure please do ask.
Do you offer photobooths or on-site printing?
I don’t offer these services myself but I’ve worked with some great photobooth companies all over London that I’d be happy to put you in touch with, and of course all my photos will be available for your guests to order direct from the gallery just a few days after the event.
Can we have the original raw photos?
I only provide the finished edited photographs, and can’t provide any unedited raw files. Although, if you’re a photography or Photoshop/Lightroom enthusiast I’m happy to chat about how I edited a particular photo, for example.
What’s the difference between your event photography and wedding photography?
I approach photography at weddings and events in exactly the same way on the day – discretely making artful, reportage-style photographs. And although wedding collections have a higher price, when you look at the hourly rate and what’s included they often work out better value. Naturally, all the photos I take for my clients are important to me no matter the occasion, but photos from weddings and receptions just take a bit more time.
What’s your cancellation policy?
Full cancellation terms are outlined in the contract we’ll sign when booking, but in short: in the case of client cancellation I retain any deposit or retainer paid as a minimum, and depending when you cancel the full fee may be due. If I need to cancel, for example due to sudden illness or injury, my liability is limited to a full refund of all money paid. I’ll let you know as soon as possible so you have time to make alternative arrangements, and if possible I’ll try to suggest some suitable replacement photographers.
Cancellation by email is fine but if you don’t get a reply from me to confirm please give me a call on the phone – sometimes texts, emails or voicemails get lost in the digital ether.